Website reviews

A poor user experience can cause customers to abandon your site and therefore cost you conversions. The only way to find out what customers think and to find out how they use your site is to ask, watch and listen to them using it. I can usability test your site or even your competitors’ sites. 

Expert Evaluation

  • A review of your site covering key user journeys
  • Any issues I find will be investigated during the usability testing

Usability Testing

  • Testing with real people on mobile, tablet and desktop 
  • Participants will be matched to your website’s demographic

Competitor Reviews

  • A review of your competitor websites
  • What do they do differently? 
  • What can you learn from them? 

My 5 Step Process

The Research Report - full of actionable insights

After I have reviewed your website, analysed the usability videos and completed any competitor reviews, I will write a full report which contains the following: 
  • Summary of testing & key observations
  • Verbal responses from participants
  • Number of issues found split down by area of your site
  • Observation log for each user with recommended actions
  • Full log sheet of all issues discovered during the three review stages
  • A presentation of priority one issues including screenshots & video clips to share with your team members*. All other issues found will be included in the report. 
I can present the full report to you in person or over a screen-share. 

*For client confidentiality this not is included in my sample download. 

Download my sample report now for more information. I have removed the website details but this is a real study and with only 3 participants I found over 40 issues impacting the usability of the website. 

The Costs

My fee varies depending on the project size and scope, for example how many users we test and how many scenarios we cover. As a rough guide a study with 3 scenarios,  10 testers and a review of 3 competitor sites would start from £1,000 + any tester recruitment fees (approx. £65 per user). 

Benefits of Usability Testing

Improve conversion rate & average order values by seeing changes that you can make that are customer driven.

Improve customer enjoyment and satisfaction by resolving bugs and issues discovered during testing.

Know the why behind what's not working on your website - the data only tells half the story

Gain a fresh perspective - usability testing helps you take a step back and focus on what matters to customers

I am a member of the Interaction Design Foundation, the world’s largest UX Design learning community.

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