Hello, I'm Jane - thanks for visiting my site
After working in eCommerce and IT in the travel industry for 25 years, I am now freelance and work for small to medium businesses.
I specialise in copywriting, usability testing and user acceptance testing, so as you can tell I like to focus on the customer. I am passionate about ensuring customers have an enjoyable and trouble-free experience online.
I have heaps of UX experience, having headed up a large UX team for the last 6 years of my office-bound life and I make time to keep up to date with new technology and processes.
I am all about the detail (let’s not call me pedantic) as I believe by focusing on the detail you can make a real difference to a customer’s experience.
I take time to understand…
- Your business, brand, services and products
- Your audience and customers
- Your site and technology
…all before I write a single word.
You’ll enjoy working with me – I promise.
What else can I tell you?
I live and work in York, although I am originally from Norwich. I came to university in York in 1994 (cough) where I studied design and I have lived in York ever since. I don’t think 28 years makes me a Yorkshire lass yet though?
I love reading, writing and cooking. My dream is to combine all three one day by writing a cookery book.
If I am not busy working or cooking, I can be found speed walking to school with my daugher!